I am a learning administrator, webinar facilitator, software trainer, and web content creator. I've been helping people figure out the right tools for their project and training them how to use them for over 20 years!
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Experience
Platforms Consultant at Kineo LLC June 2020 - Current The Platforms team is responsible for helping new LMS clients implement their software, by providing training, site configuration, and documenting the custom solution. I also assist Client Services with support tickets and provide software demonstrations for potential clients. Learning Management System Administrator at Medtronic Dec 2019 - May 2020 I provide content management and learning management system support including exam creation, process documentation, learning assignment, transcript management, and reporting using both Cornerstone OnDemand integrated with Workday and Totara Learn integrates with a Drupal front end for portal and content management. I also work in SharePoint for internal site management and documentation. Product Advisor at Totara Learning Jan 2013 - Dec 2019 I am a system administrator, trainer, and facilitator in the Totara Community, which provides support and training for learning and development professionals. I am a subject matter expert, providing guidance and review of instructional content developed for our training academy. Freelance Elearning Consultant Jan 2012 - Jan 2013 I spent one year as a freelance consultant working with Elearning Experts and Totara Learning to produce training materials including scripts, screencast videos, and help documentation for Totara Learn, Moodle, and Canvas LMS. Sales Engineer and Technical Account Manager at Blackboard Open LMS Oct 2009 - Jan 2012 In this role I facilitated technical demos of Moodle and Q&A sessions for prospective clients, managed relationships with longtime customers, and acted as a technical resource for the sales team. Web Communication and Applications Assistant at California State University, Chico Jul 2007 - Sep 2009 Assisted in the writing and evaluation process surrounding a system-wide software RFP process stretching across 26 campuses, coordinated a group website, newsletter, and event planning for the stakeholders in that process. Implementation Project Manager at Healthware Solutions Jun 2004 - May 2007 Implemented patient care reporting software for healthcare clients (paramedic) including performing onsite installation, troubleshooting, training, and ongoing support including help desk assistance, documentation, and upgrades. Project Manager and Tech Support Rep at CTR Solutions Oct 1998 - Jun 2002 Performed onsite installation of HRIS software on UNIX servers, ran classroom training sessions for HR professionals on creating SQL queries and reports, and managed technical support inquiries. |
Education
Bachelor of Science in Computer Information Systems Humboldt State University Sep 2002 - May 2005 Focused on development with C++ and PHP, database design, and knowledge management. Associate in Applied Science in Computer Information Systems West Virginia Northern Community College Sep 1999 - May 2002 Focused on HTML and Visual Basic development and completed training as a CISCO Certified Networking Consultant. Certifications
Instructional Design Certificate - ATD - May 2019 Adult and Pediatric First Aid/CPR/AED - August 2018 Totara Learn Site Administrator Certification Totara Learn Course Creator Certification |
